IN-PERSON

Toronto CHRO Executive Summit

December 12, 2018 | Hotel X Toronto

December 12, 2018
Hotel X Toronto

Collaborate with your peers

Get together with your peers to tackle top business challenges through peer-driven content and discussions at the Toronto CHRO Executive Summit.

Join your peers to discuss the most critical issues impacting CHROs today:

Leading through a new employee experience

Redesigning HR strategies, structures, and service delivery models

Modernizing mental health and well-being programs in a new era of work

Toronto CHRO Governing Body


The Governing Body Co-Chairs shape the summit agenda, ensuring that all content is driven by CHROs, for CHROs.

Governing Body Co-Chairs

Sonia Boyle

TD Bank Group
VP, Human Resources

Cathie Brow

Revera Inc.
SVP, Human Resources & Communications

Kylie Jimenez

Toyota Canada
Director, Human Resources

Barb Keenan

Ontario Power Generation Inc.
SVP, People & Culture

Arielle Meloul-Wechsler

Air Canada
Senior Vice President, People, Culture, & Communications

Marcia Mendes-d'Abreu

Independent Electricity System Operator (IESO)
VP, Human Resources

Lynn Roger

Bank of Montreal
Global Head of Employee Experience & Workplace Transformation

Rashid Wasti

George Weston Limited
EVP & Chief Talent Officer

Tova White

Coca-Cola Refreshments Canada
VP, Human Resources and Communications

Agenda


December 11, 2018

December 12, 2018

6:00pm - 8:30pm  Governing Body Welcome Reception

Addressing #MeToo as a Leadership Issue

Grace Killelea headshot

Grace Killelea

Thought Leader & Author of The Confidence Effect

HR leaders have an urgent need to take a closer look at what can be done to create safe workplace environments, which promote career growth for every genderGrace Killelea shows the benefits leadership development and skill building have on moving beyond compliance to creating and sustaining commitment.

In this session you will learn:

  • The critical need for improved coaching and feedback skills for leaders
  • Moving beyond compliance to create alliance and developing a culture of repair, not just retreat
  • Increasing emotional intelligence and self-awareness in all leaders supports goals for inclusive workplace

11:40am - 12:50pm  Keynote

Empowering Employees to Create Extraordinary Customer Experiences

Kim Carter headshot

Kim Carter

SVP, Human Resources

MLSE (Maple Leaf Sports & Entertainment Partnership)

Dan Nieves headshot

Dan Nieves

Strategic Partner Manager

Workplace by Facebook

The first step on the journey to a strong customer experience is an exceptional employee experience. Organizations are looking for new ways to connect their workforces and are seeking to provide their employees the tools and capabilities, so they can collaborate seamlessly when it matters most. Learn how Maple Leaf Sports and Entertainment is building an environment of effective leaders and inspiring employees to create extraordinary moments for their fans.

In this session you will:

  • Learn how to coach and train your frontline employees to create a positive customer experience
  • Explore the benefits of employee empowerment
  • Discuss how creating a positive and empowering employee experience contributes to business growth

12:50pm - 1:20pm  Networking Break

1:20pm - 2:10pm  Breakout Session

Boosting Employee Engagement Through Leadership and Teams

Alex Johnson headshot

Alex Johnson

HR, Country Lead

Cisco Systems, Inc.

Cisco is changing the way it lifts employee engagement by leveraging tools like machine learning to develop leaders along the way. The results have contributed to increased revenue growth and workforce productivity.

In this session, Alex Johnson will share:

  • Cisco’s strategy to focus on teams and leaders to lift employee performance
  • What they are learning along the way
  • Why they plan to double down their investment and research on leadership and teams 

1:20pm - 2:10pm  Executive Boardroom

Creating a Diverse and Inclusive Workplace

Mike Adams headshot

Mike Adams

Chief People & Diversity Officer

Molson Coors Canada

Mark Edgar headshot

Mark Edgar

SVP, Human Resources

RSA Canada

Dorena Quinn headshot

Dorena Quinn

Global Director, Head of Talent

IAMGOLD Corporation

Creating a diverse and inclusive workplace can help generate business value, increase engagement and improve culture.

In this session you will:

  • Discuss the success and challenges around implementing a D&I strategy
  • Explore how to engage leaders in promoting D&I efforts
  • Learn how a diverse and inclusive workforce contributes to business growth

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to CHROs).

To reserve your seat, please contact: 

Zachariah Elliott at 503-972-4033 or Zachariah.elliott@evanta.com

1:20pm - 2:10pm  Executive Boardroom

Leading Change — What Your Employees Aren’t Telling You

Susan Eick headshot

Susan Eick

CEO

The Refinery Leadership Partners

Jane Lewis headshot

Jane Lewis

VP, Human Resources

Procter & Gamble

Kim Van Pelt headshot

Kim Van Pelt

SVP, Talent & Culture

Accor North America

A successful change management initiative requires support and buy-in from people at various levels, and willing adoption of new roles and processes. This type of initiative must fully consider the human side of change management, as a shift in both perspective and behaviour is required to sustain any change.

In this session you will discuss:

  • The complete organizational context of change management: history, culture, values and desired future state
  • Sustainability – is there a culture of learning and adaptation to support this
  • How to leverage transition to inspire employees to consistently perform at their best

7:00am - 7:45am  Registration & Breakfast

7:45am - 8:30am  Keynote

Employer Reputation — The CHRO and CMO Partnership

Stephanie Hardman headshot

Stephanie Hardman

Chief People Officer

McDonald's Restaurants of Canada Limited

Antoinette Benoit headshot

Antoinette Benoit

CMO & SVP, National Marketing

McDonald's Restaurants of Canada Limited

With unemployment at record lows across the country, employers are fighting for share of mind when it comes to prospective recruits. Building your employer reputation takes time and it takes effort. To be truly successful, HR cannot go at it alone. Hear from the teams at McDonald’s Canada lead by Antoinette Benoit, CMO and Stephanie Hardman, CHRO as they describe the partnership that has led to success in their branding and reputation efforts.

In this session you will learn:

  • How McDonald’s benefited from strategic partnerships in building their employment brand
  • How local and global efforts together impact employer reputation
  • The critical link between consumer brand and employer reputation

8:30am - 9:00am  Networking Break

9:00am - 9:50am  Breakout Session

The Successes and Challenges of Restructuring Your Organization

Mohammed Chahdi headshot

Mohammed Chahdi

Global Human Resources Director

Dell

In the midst of integrating the largest merger in the history of the tech industry, and developing a new, global HR support model, Dell managed to retain best values from both cultures, continue to grow the business and get its workforce to adopt new technology platforms without interruption.

In this session you will learn:

  • How to help your organization pick the right focus when defining, developing and implementing a new HR model globally
  • How to foster a culture that embraces changes coming with Technology and remains agile at all times
  • The successes and challenges of integrating two organizations

9:00am - 9:50am  Breakout Session

Rise of the Humans – Shaping the Workforce of the Future

Soula Courlas headshot

Soula Courlas

Partner, National Lead - People & Change Services

KPMG Canada

Brooke Johnson headshot

Brooke Johnson

Manager, Advisory Services, People & Change

KPMG Canada

Judi Hesp headshot

Judi Hesp

Director

KPMG Canada

The traditional workforce is being transformed with alarming speed amid advances in technology. AI and other smart technologies are poised to forge an unprecedented division of labour between bots and bosses.

In this session you will:

  • Gain insight on how smart machines and humans will work together
  • Learn how to transform traditional workforce management and skills acquisition
  • Explore how HR can get ahead of this technological shift

9:00am - 9:50am  Executive Boardroom

Increasing Engagement Through Employee Recognition

Vanessa Brangwyn headshot

Vanessa Brangwyn

Chief Customer Officer

Achievers

Caroline Stephens headshot

Caroline Stephens

CHRO

Interac

Emree Siaroff headshot

Emree Siaroff

CHRO, SVP

Stantec

Employee recognition is here to stay and deserves to be a critical component to your HR strategy. The age-old power of recognition can be a reliable tool for your team to quickly raise your employee engagement, while also creating a measurable “behavior engine” across the entire organization.

In this session you will discuss:

  • How to get more impact for less budget
  • Why integrating a mobile-first strategy into any new HR tool is vital to success
  • How recognition can help bridge the gap between your multigenerational workforce and increase engagement

9:00am - 9:50am  Executive Boardroom

Cross Collaborating Amongst the C-Suite

Barbara Shulman headshot

Barbara Shulman

Interim Executive Director, Human Resources

City of Toronto

Laurel Clark headshot

Laurel Clark

VP, Corporate Human Resources

Jazz Aviation LP

Nicole Lichowit headshot

Nicole Lichowit

SVP, Human Resources

Brookfield Asset Management Inc.

CHROs need to initiate collaboration and design cross-functional strategic plans with their C-suite peers. The goal is to focus leadership teams to concentrate on leveraging talent to drive the business forward.

In this session you will discuss:

  • Uncommon alliances you have forged recently or want to forge
  • Successes and challenges with initiating cross collaboration
  • What key talent risks deserve attention from the leadership team

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to CHROs).

To reserve your seat, please contact: 

Zachariah Elliott at 503-972-4033 or Zachariah.elliott@evanta.com

9:50am - 10:20am  Networking Break

10:20am - 11:10am  Breakout Session

Leading Healthy Workplaces – A Focus on Mental Health

Michel Boucher headshot

Michel Boucher

VP, Human Resources

Royal Canadian Mint

Jennifer Richardson headshot

Jennifer Richardson

Director, Corporate Health, Safety and Environment

Royal Canadian Mint

What are the key steps required in order to create a culture where discussions about mental health are normalized and where employees feel supported?

In this session you will learn:

  • How to work towards implementing a mental health strategy in your organization
  • The positive cultural impacts a mental health strategy has on your workforce
  • How focusing on mental health increased engagement

10:20am - 11:10am  Breakout Session

Adapting Talent Strategy to Workforce Dynamics

Sonia Boyle headshot

Sonia Boyle

VP, Human Resources

TD Bank Group

Helen Davies headshot

Helen Davies

VP, Talent Management

TD Bank Group

How do the changes in labour markets and economies effect how you identify and asses your organization’s talent? Join TD Bank to gain insight on the market and learn how they are rethinking talent management strategies, developing and engaging top talent.

In this session you will:

  • Hear some of the shifting expectations of great leadership looks like today
  • Talk about the pressure points on the traditional ways of developing talent
  • Explore the connection to business value

10:20am - 11:10am  Executive Boardroom

Enhancing the Employee Experience Through Digitalization

Gaylan Sankey headshot

Gaylan Sankey

HR Transformation Leader

ServiceNow

Marcia Mendes-d'Abreu headshot

Marcia Mendes-d'Abreu

VP, Human Resources

Independent Electricity System Operator (IESO)

Andrew Pateman headshot

Andrew Pateman

VP, People, Culture & Performance

Canadian Blood Services

With every interaction — from onboarding new personnel to rolling out the latest system updates — HR executives have an opportunity to deliver an exceptional employee experience. By leveraging fresh tools and enabling cutting-edge technologies, organizations can save time, eliminate error and even generate revenue, all while positioning themselves as employers of choice.

Join this boardroom session and discuss:

  • Leveraging advancements in the consumer world to improve the employee experience
  • Ensuring employees have more direct access to information and support
  • Using technology to build truly meaningful impact on employees’ service experiences

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to CHROs).

To reserve your seat, please contact: 

Zachariah Elliott at 503-972-4033 or zachariah.elliott@evanta.com

10:20am - 11:10am  Executive Boardroom

Managing Talent to Drive the Business Forward

Nigel Banks headshot

Nigel Banks

SVP, Corporate Services

Norbord

Brigid Pelino headshot

Brigid Pelino

SVP & Chief Human Resources Officer

Economical Insurance

Roger Fulton headshot

Roger Fulton

EVP, Human Resources, Gen Counsel & Corp. Sec.

Linamar Corporation

As organizations increasingly view HR as an engine for business growth, HR leaders face pressure to build and train teams that will drive the business forward. What is the most effective way to attract, develop, motivate, and retain productive, engaged employees?

In this session you will:

  • Explore the most sufficient talent management techniques and tools
  • Learn what works to keep valuable employees engaged and invested in the business
  • Discuss how to leverage your talent to drive business growth

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to CHROs).

To reserve your seat, please contact: 

Zachariah Elliott at 503-972-4033 or Zachariah.elliott@evanta.com

11:10am - 11:40am  Networking Break

2:10pm - 2:30pm  Networking Break

2:30pm - 3:20pm  Breakout Session

Executing Change Through Digital Transformation

Susan Muigai headshot

Susan Muigai

EVP, People & Corporate Affairs

Walmart Canada

Rashid Wasti headshot

Rashid Wasti

EVP & Chief Talent Officer

George Weston Limited

Lynn Roger headshot

Lynn Roger

Global Head of Employee Experience & Workplace Transformation

Bank of Montreal

Colleen Bailey Moffitt headshot

Colleen Bailey Moffitt

CHRO

Enercare

Digitization is changing the way organizations need to run, how they need to relate to their customers and how they need to service their workforces. Join this panel discussion to hear perspectives and best practices on the change management aspect of undergoing digital transformation.

In this session you will:

  • Explore the move to digital across all industries
  • Learn how HR can lead the adoption of this transformation and get the workforce on board
  • Discuss how customer and employee expectations are driving the change

2:30pm - 3:20pm  Executive Boardroom

Successfully Managing Today’s Multigenerational Workforce

Laura Lee-Blake headshot

Laura Lee-Blake

VP, Human Resources

Campbell Company of Canada

Kelly Davis headshot

Kelly Davis

SVP, Human Resources, Customer Service & Communications

Town Shoes Limited

Lisa Bull headshot

Lisa Bull

VP, Learning Excellence

Ceridian

One of the key challenges currently faced by HR leaders is adopting customizable benefit strategies that acknowledge the shifting employee demographics without being cost prohibitive. While it’s important to recognize the differences between the generations — how or where they work and what they expect from their employer — the gaps aren’t as significant as one would think.

Join this informative session to discuss:

  • The current shift in workforce demographics
  • How to create a culture that brings out the uniqueness in each generation
  • Sustaining engagement while avoiding common misperceptions

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to CHROs).

To reserve your seat, please contact: 

Zachariah Elliott at 503-972-4033 or zachariah.elliott@evanta.com

2:30pm - 3:20pm  Executive Boardroom

Strengthen Your Workforce With Emerging Technology

Marla Allan headshot

Marla Allan

VP, Human Resources

Grand & Toy, Office Depot Canada

Sebastian Calvo headshot

Sebastian Calvo

VP, Human Resources - Global Generics

Apotex Inc.

The HR potential in robotics, AI and machine learning is undeniable. Companies can use these technologies to save time, eliminate error and generate revenue. The goal is to achieve big things with little disruption to employees.

In this boardroom you will:

  • Explore the best ways to get started with these emerging technologies
  • Discuss leveraging these technologies to enhance the employee experience
  • Evaluate the benefits of creating less process based, and more strategic roles

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to CHROs).

To reserve your seat, please contact: 

Zachariah Elliott at 503-972-4033 or zachariah.elliott@evanta.com

3:20pm - 3:40pm  Networking Break

3:40pm - 4:20pm  Keynote

Creating Business Value Through a Cultural Shift

Arielle Meloul-Wechsler headshot

Arielle Meloul-Wechsler

Senior Vice President, People, Culture, & Communications

Air Canada

Air Canada created a culture of trust and empowerment, which effected a surge in customer satisfaction. Learn how this nimble shift in culture created business value for the organization.

In this session you will:

  • Learn how to engage and train employees to create business value.
  • Gain insight on communication strategies for implementing a cultural shift.
  • Become aware of the challenges associated with a cultural shift.

4:20pm - 5:00pm  Closing Reception & Prize Drawing

December 11, 2018

December 12, 2018

Location


Venue & Accommodation

Hotel X Toronto

Your Community Partners


National Thought Leader
Keynote Sponsor
Presenting Sponsor
National Sponsor

Community Program Manager


For inquiries related to this community, please reach out to your dedicated contact.

Zachariah Elliott

Portfolio Manager

503-972-4033

zachariah.elliott@gartner.com