Jonathan Chan
Head of Global IT & Security
EpiSource
As a visionary executive, Jonathan Chan specializes in leveraging innovative technology solutions to revolutionize business operations, aligning IT and cybersecurity with organizational goals to enhance efficiencies, mitigate risks, and drive corporate success. His contributions have been pivotal in streamlining teams for exceptional software quality and achieving a 99.99% platform availability SLA, demonstrating his commitment to excellence and customer satisfaction.
Beyond the boardroom, he is an avid scuba diver and seasoned triathlete, channeling the same passion and dedication into exploring underwater worlds and pushing physical limits in triathlons.
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Give us a brief overview of the path that led to your current role.
My journey to becoming a technology and cybersecurity executive was paved through a blend of deep technical expertise and strategic leadership in IT and security realms. Early in my career, I cultivated a strong foundation in software development and engineering, progressively taking on more complex challenges in cybersecurity, where I developed a keen understanding of risk mitigation and system integrity. This evolution was underpinned by a commitment to aligning technology solutions with business objectives, driving me to adopt a forward-thinking approach that has been instrumental in safeguarding and propelling the growth of organizations in my role as an executive.
What is one of your guiding leadership principles?
One guiding leadership principle that effectively aligns technology solutions with measurable business value is the principle of Strategic Alignment. This principle emphasizes the importance of ensuring that all technology initiatives and investments are directly linked to the organization's strategic goals and objectives. By prioritizing projects that contribute to key business outcomes – such as increased revenue, cost reduction, enhanced customer satisfaction, or market differentiation – leaders can make more informed decisions about where to allocate resources.
This approach requires a deep understanding of both the technology landscape and the business environment, fostering collaboration between IT and business units to ensure that technology solutions not only meet technical requirements but also drive tangible business improvements.
What is the greatest challenge CISOs face today, and how are you addressing it?
One of the greatest challenges facing C-level executives, particularly in the roles focused on technology and cybersecurity, is the rapid pace of digital transformation coupled with the increasing sophistication of cyber threats. As organizations accelerate the adoption of emerging technologies such as cloud computing, artificial intelligence (AI), and the Internet of Things (IoT), they also expose themselves to a broader range of security vulnerabilities and compliance complexities.
What is the key to success for someone just starting out as a CISO?
The key to success for someone just starting out in a C-level role, especially in areas like technology and cybersecurity, revolves around several foundational pillars: building strong relationships, strategic vision and execution, adaptability and continuous learning, risk management, customer-centric approach.
How do you measure success as a leader?
Measuring success as a leader, particularly in a C-level role that intersects technology and business, involves a multifaceted approach that balances quantitative metrics with qualitative insights. A few key dimensions can be evaluated: achievement of strategic objectives, team performance and development, operational efficiency and innovation, risk management and compliance, customer satisfaction and engagement.
What is the value of being a member of the Evanta community?
Thought leadership and learning.
Evanta Governing Body members share their insights and leadership perspectives to shape the agendas and topics that address the top priorities impacting business leaders today.
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