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UK & Ireland CIO Peer Roundtable
13 September 2022 | 16:00 BST
13 September 2022 | 16:00 BST
Embracing a Scalable Customer-Engagement Strategy
Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.
Join CIOs from the leading organizations in your area to discuss:
What makes building differentiated experiences unique from traditional, siloed customer engagement
How a unified ecosystem can create actionable data to drive incremental revenue growth
The evolutions in data capability, technology and compliance procedures
Discussion Leaders
Members of the UK & Ireland CIO community will lead the private, virtual discussion.
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Joe Sawyer
MIRAKL
CMO
Moderator
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Lynn Beattie
B&Q
Director of Technology
Discussion Leader
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Clodagh Moriarty
Sainsbury's
Retail and Digital Director
Discussion Leader
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Nathalie Vafiadis
BT Group
CIO Consumer
Discussion Leader
Agenda
13 September 2022
16:00 - 17:00 BST
Embracing a Scalable Customer-Engagement Strategy
Hosted by MIRAKL
As Technology Leaders, you know that building a strategy to serve your customers is as old as the job itself. What has shifted, however, is the speed of demand, the modes of commerce and the ease of entry by digital-first competitors into your market. Under these circumstances, a traditional business model is too slow and rigid to keep pace with today’s unpredictable market. But what does it really mean for digital leaders to put the consumer first in this evolving context? Join this boardroom and discuss:
- What makes building differentiated experiences unique from traditional, siloed customer engagement and what does that strategy look like in practice?
- How a unified ecosystem can create actionable data to drive incremental revenue growth
- The evolutions in data capability, technology and compliance procedures necessary to execute a customer-first strategy in any market while maintaining quality control on scalability and data security
Community Programme Manager
For inquiries related to this community, please reach out to your dedicated contact.