France CIO Peer Roundtable
28 June 2022 | 09:00 CEST
28 June 2022 | 09:00 CEST
The CIO's Role in Partnering with the Business to Drive Customer Experience
Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.
Join CIOs from the leading organizations in your area to discuss:
How technology strategies should differ when business objectives prioritise customer centricity
The enablers CIOs need to implement in order to accelerate customer-centric initiatives
Rethink IT roles and responsibilities to align with shifts toward product-oriented, platform based
Discussion Leaders
Members of the France CIO community will lead the private, virtual discussion.
Estelle Yafi
Meta - Business Messaging
Business Messaging Lead, France
Moderator
Agenda
28 June 2022
09:00 - 10:00 CEST
The CIO's Role in Partnering with the Business to Drive Customer Experience
Hosted by Meta - Business Messaging
Almost every organisation claim the consumer comes first, but is this really the case? As a CIO, it’s critical to champion the alignment of technology to seamlessly support all sales, marketing, and customer service teams. Having all the systems to assist the entire consumer journey while reducing friction and enhancing customer satisfaction is a key way for IT Leaders to partner with the business for stronger outcomes. Join this boardroom to explore how to evolve your IT delivery models to drive customer centricity, and how you can measure the impact of this approach. Specifically you will discuss:
- How technology strategies should differ when business objectives prioritise consumer centricity
- The enablers CIOs need to implement in order to accelerate consumer-centric initiatives
- Rethink IT roles and responsibilities to align with shifts toward product-oriented, platform based delivery models
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